Payments of classes are in blocks of 10 sessions, where customers can top up towards the end of the 10 week period.

The payment of classes will automatically take into consideration any credits, cancelled sessions, bank holidays and school holidays.

Classes run during school terms (January - March, April - June, August - October and October - December).

Payment correspondence is primarily through email, where you will receive; Payment Confirmations and Payment Reminders, Booking Confirmations, Movement Confirmations and Cancellation Notifications. It is extremely important that we have a current email address to benefit from this correspondence.

For example, a customer enrolling will pay for 10 weeks and will be reminded via email to top up at 3/2/1 weeks prior to end of their payment period. Customers topping up will then re-enrol themselves for a further 10 weeks and will continue to do so until they decide to leave the Programme. If there are any dates with no scheduled classes within the payment period, this will be taken into consideration.

Payments can be made in a number of ways

1st Time Booking

Initial bookings are made via telephone through our Administration Office, and payment is required at the time of booking.  All future payments can be made as below.

Online - via Aquatics Portal

The Aquatics Portal is Sport Aberdeen’s online payment system.  The site allows you to top up payments online and will in future allow you to track the swimmer’s progress.

Top ups can only be made when the swimmer has 3, 2 or 1 week remaining of their 10 week block, but customers can log in at any time to check how many lessons they have remaining.

Registration can be made using the swimmer’s unique membership number, date of birth and postcode (or registered email address).  The unique membership number can be obtained by contacting our Aquatics Team on 01224 047934 or via email.  The membership number is also included in Payment Reminder emails.

If there is more than one member of the family in swimming lessons, they can all be included in one Aquatics Portal account.

Facilities

If you attend swimming lessons at any of the following pools, payments can be made at the pool you attend:

Beach Leisure Centre

Bridge of Don Swimming Pool

Bucksburn Swimming Pool

Cults Sports Complex

Northfield Swimming Pool

Tullos Swimming Pool

Payment can be made using Cash, Cheque or using any major credit or debit card. Cheques should be made payable to Sport Aberdeen and presented with a valid Cheque guarantee card. No postal payments will be accepted.

If you attend swimming lessons at the following pools, payments can only be made via telephone or via the Aquatics Portal.

Aberdeen Grammar Pool

Hazlewood Primary Pool

Dyce Academy Pool

Dyce Primary Pool

Telephone Payments

Payments can be made by calling our Administration Office on 01224 047934, Monday-Friday 0900-1700.

 

Access to Leisure

Access to Leisure members are entitled to a discount.  Access to Leisure must be in the swimmer’s name unless the child is under 5 years old, where the card must be in the parent’s name. Cards must be presented at time of payment. 

Late Payments

If payment is not received by the payment deadline, the swimmer will automatically be removed from the class. Should you have accidentally missed the deadline and still wish to continue with your lessons please telephone the Administration Team or the Aquatics Coordinator for your pool. Please be aware that after the deadline spaces will be opened up for other customers, so there is no guarantee that you will regain the place.

Refund Policy

Once payment has been made for swimming lessons, refunds, reimbursements or the transferring of credit will only be considered under exceptional circumstances regardless of the method of payment; for example, where a pupil suffers a substantial period of illness or hospitalisation which can be supported by medical evidence. In such cases all credits due will be offered as a discount on the next course fees. Requests must be made in writing to the Swimming Lesson Coordinator who will consider each case based upon its individual merits. Letters should provide a detailed explanation of the circumstances surrounding the pupil's inability to attend lessons and must be accompanied by medical evidence wherever possible.