CLASS 7: HOW WE ARE PERFORMING

Class description:

Information about how we perform as an organisation, and how well we deliver our functions and services.

The information we publish under this class includes:

Description

How to access it/details of any charges

Key Performance Indicators

Information on Sport Aberdeen key performance indicators and performance against them.

Written request 

Audits & Inspections

Reports from audits and inspections.

Written request

Annual Performance Report

Annual report and audited financial statements.

 http://www.sportaberdeen.co.uk/annualreports-accounts

Customer satisfaction  surveys and reports

Details of our customer satisfaction measures e.g. mystery shopping, surveys and reports.

Surveys page: http://www.sportaberdeen.co.uk/surveys

 

Latest summary -  http://www.sportaberdeen.co.uk/images/Research/FINALUSERS-SurveySummary_08022013.pdf