Welcome back to swimming

Welcome back to swimming

We have missed you and we are so excited to welcome you back to some of our swimming pools!
Young woman swimming in a pool underwater
Open Pools

The below swimming pools are now open:

Temporarily Closed Pools

Unfortunately, we are currently unable to give an update on when the below swimming pools will reopen, due to restrictions around members of the public entering school buildings:

While we are eager to open as many of our venues and restart as many of our services as we can, due to the significant impact that Covid-19 has had on Sport Aberdeen, it just won’t be possible for us to return to the way things were straight away.

Your Safety

Your safety is always our number one priority. In line with industry and government guidelines, we have implemented protocols and procedures to ensure you have a safe and enjoyable visit to the pool. You can find these summarised below in our protocol document.

Please be aware that, in line with Scottish Government guidelines, it is mandatory for face coverings to be worn inside our venues when you are not taking part in an activity (i.e. in reception areas, changing rooms, corridors etc) so please remember to bring one with you. Face coverings do not need to be worn while using the pool.

Public Swimming – Bookings

In line with the return to swimming protocol, all public swim sessions MUST be booked online in advance. There will be no access to the pool without a pre-booked session.

Please note that the current timetables are for the reopening phase and will evolve and be updated as more pools reopen.

Public Swimming FAQs
How do I book a swim?

All bookings should be made via MySportAberdeen, our new booking system. MySportAberdeen is a one-stop resource to manage your membership and make and cancel bookings all in one easy-to-use application.

Book Now – Access MySportAberdeen

MySportAberdeen User Guide

How far ahead can I book?

Members can book up to eight days ahead and pay-and-play customers can book up to three days ahead.

How long will each public swim sessions last?

Each public swim session will last either 60 or 90 minutes, depending on the session.

How many sessions can you book per day?

In order to ensure that all members have fair access public swim sessions, we ask that members book no more than three sessions per day.

Can I book a family swim?

Some family swim sessions will be available at weekends, please see our timetable for further information.

When booking a family swim, the person booking the session should make the booking for the number of people in their group.

  • Maximum on 4 family members per booking.
  • Sessions will last between 60 and 90 minutes depending on the allotted session time.

Details and payment will be taken for the person making the booking and details and payment for the rest of the group will be taken on arrival at the venue.

Can children use public lane sessions?

Yes, children who are over eight years old and are competent swimmers can use public lane sessions at our pools. They will need to be able to fully understand all new protocols and be able to adhere to directional signage within the venue.

This will be booked online on MySporAberdeen on their account. This may need to be registered by an adult or parent.

For kids under eight please see our family swim sessions in the FAQ above. All children under eight would need to be accompanied by a paying adult.

The adult could be booked in either the “Family” option as one of the four people or booked in individually to accompany the active start member.

What is happening with my Get active 1 membership?

All Get active 1 memberships will now be unfrozen to allow for bookings.

As membership payments for January were unable to be stopped, there will be no Direct Debit payment taken for the month of May. Your first Direct Debit will be taken on 1 June 2021 and will be adjusted to reflect the dates in December 2020 and May 2021 where our venues were closed.

If you would like for your Get active 1 membership to remain frozen, please email sportsmembership@sportaberdeen.co.uk and we will arrange this for you.

Are changing rooms, lockers and showers available?

We ask that you arrive at the pool ‘beach ready’ with your swimming costume under your clothes, to minimise the time in the changing rooms.

Lockers will not be available, but please only bring what you need.

Showers are available for a quick rinse after you leave the pool.

Please see the return to swimming safety protocol for further information.

Who can I speak to about my visit to the pool?

If you have any concerns or additional questions about your return to our swimming pools, please email information@sportaberdeen.co.uk

Sport Aberdeen Venue Shoot
How to apply for lessons and coaching

Apply online now or for more information or to book please contact the Aquatics Aberdeen administration team on coachedprogrammes@sportaberdeen.co.uk or call 01224 047934 – if engaged please listen to the recorded message.

Aquatics Aberdeen Learn to Swim Programme

We are delighted to shortly be welcoming our Aquatics Aberdeen participants back to Tullos Swimming Pool and Beach Leisure Centre Pool!

Specific information on your child’s lessons will have been sent to you by email. Before you attend, please take some time to familiarise yourself and your child with the return to swimming safety protocol.

Club Swimming

We are pleased to be welcoming swimming clubs back to Bucksburn Swimming Pool and Tullos Swimming Pool!

For further information on specific arrangements for your club, please contact your club representative. Before visiting the pool please familiarise yourself with the return to swimming safety protocol.

Guidance for parents returning to lessons
My child is nervous about coming back to lessons, is there anything I can do to help them?

We understand that some swimmers (and parents) may feel nervous returning to the pool after such a long break and with some necessary changes in place coming back to lessons. Our teachers will do all they can to help ease the nerves when you return to the water.

In the meantime, here are a few things you could do at home in preparation:

  • Speak to your child about what will be different when they come back so they know what to expect.
  • Remind them that their teacher is there to help and support them and it’s new for everyone to get used to, they are not on their own (teacher can still support verbally and provide good instruction and reassurance from the side).
  • Don’t worry if they feel like they can’t remember how to do everything, we will be re-capping on skills.
  • Most importantly we just want them to feel supported, confident and enjoy being back in the water.
Why is my child’s class not restarting?

We are looking at a phased return to the lesson programme to ensure we can deliver safely within the relevant guidelines and offer your child an enjoyable return to the pool. We will communicate with you as we look to rebuild the different aspects of the programmes.

The button below gives further information on the venues that we are still to reopen and their indicative reopening timescales 

COVID-19 Updates

When will my Direct Debit restart (where applicable)?

We will look to re-activate your Direct Debit once we have a class space for your child and a confirmed start date. You will receive correspondence detailing when the first payment will be due.

What if the class we are allocated isn’t suitable?

The Coached Programmes team have worked hard to take account of your availability as detailed in the recent customer survey. If the class you have been allocated is not suitable please contact us on the details provided and we will work with you to find a suitable alternative.

There may be instances where your child’s class will need to be further reviewed, either due to age or ability, and this will happen over the first few weeks of the classes operating.

What should we do if my child is showing any symptoms of COVID-19?

Do not come to the venue if you are showing any symptoms of COVID-19 (temperature, cough, difficulty breathing, or anosmia e.g. loss of taste or smell). You can find the latest guidance on NHS Inform www.nhsinform.scot/

People who are symptomatic should self-isolate for 10 days and household members for 14 days as per info on NHS guidance. No one who is self-isolating should attend a sports venue or activity.

What are the main changes due to COVID-19 that we can expect to see within swimming lessons?
  • Where possible, there will be a one-way system in place.
  • Swimmers must socially distance in line with government guidelines.
  • Teachers and assistants will now be delivering all lessons from the poolside.
  • Lesson start times are now staggered (10 minutes apart) to allow for more social distancing and reduce footfall at the entrance / exit and in the changing areas.
  • Teachers will no longer be allowed to fit children’s goggles or help them put them back on. If your child is wearing goggles please ensure they are fitted correctly, and they understand if they come off, they have to stay off for the duration of the lesson unless they can get them back on themselves.
  • Equipment will be cleaned in-between use. Submerging equipment in adequately disinfected swimming pool water will reduce the risk of transmission of enveloped viruses.
Top tips to prepare your child
  • Practice with your child putting on goggles and adjusting unaided for a secure fit, practice in the bath / shower.
  • Practice with your child taking off / putting on costume when wet, if your child requires the toilet, we will be able to direct them, but we will be unable to help.
  • Practice with your child after their bath / shower drying and dressing themselves.
  • Practice with your child packing their bag, try to keep items down to a minimum e.g. costume, towel and goggles.
Swimmers must arrive for their lesson ‘beach ready’, what does this mean?

‘Beach ready’ means having their swim attire on underneath their clothing when they come into the venue. On arrival a swimmer will be directed to go straight to their allocated lesson waiting area and there they can remove clothing and wait to be collected for their lesson.

Once swimmers are undressed, belongings should be placed in their bag and either removed by the parent or left in the designated area until the end of their lesson.

Please note there will be no access to any changing facilities for incoming swimmers as there will be a one-way system in place for lesson drop off and pick up to ensure social distancing can be maintained safely.

What do we need to do when we arrive at the venue?

You will be asked to wait near the pool entrance until five minutes before your lesson start time.

In line with government guidelines, relevant participants and visitors to pool facilities should wear face coverings before and after activity, in areas of the venue such as reception, changing rooms and corridors.

Please adhere to the signage and guidance on physical distancing, direction of travel and other risk control measures that are put in place.

  • Use hand sanitiser/ wash stations wherever available.
  • Spend as little time as possible in the changing rooms, whilst following the signage on maintaining safe levels of distance.
Will I need to stay/be in the water with my child?

Adult & Baby / Toddler / Child / Pre-school A Classes – An adult is required to be in the water as normal with their child.

Pre-school B Classes – As it is challenging for children under the age of five years to maintain the models of physical distancing that would be suitable for older children, we are asking that an adult is in the water to support their child for safety purposes until teachers are permitted to teach in the water again.

Will I be able to watch my child’s swimming lesson?

Unfortunately, at this time we cannot safely accommodate spectators for swimming lessons as we need these areas to ensure safe entry and drop off points can be maintained for swimmers.

Swimmers under eight:

For school age swimmers under eight years, or with additional support requirements, one adult may accompany each participating child to the waiting area and stay with them until they are collected for their lesson by their teacher.
Your child’s teacher will then assume ‘loco parentis’ for your child until you return to collect them from the changing rooms (exit point) at the end of their lesson. No siblings can be admitted at this time.

We are asking all parents to help us keep numbers of people waiting around the centre down by leaving the building whilst your child is in their swimming lesson, returning in time to collect them at the end.

If your child is under eight years you must, however, remain within the venue grounds/parking areas.

Please make sure we have an up-to-date contact number should we need it to contact you during the lesson.

Swimmers eight years and older:

Swimmers eight years and older must enter and exit the building without an adult.

Early Years swimmers:

Parents of Early Years swimmers should accompany their child into the pool for their class, with one adult per child. This applies to levels Adult and Baby, Adult and Toddler, Adult and Child, and Pre-School A and B.

Can we use the changing rooms after lessons?

Yes, one parent of children under eight years will be permitted to re-enter the facility five minutes before the end of the lesson to assist their child in changing.

Children eight years and over will be expected to change themselves and meet parents at the exit. Parents will be responsible for ensuring they are there to meet their children as they leave the facility.

  • If your child has any additional support requirements, or you have any concerns, please contact the coordinator to discuss.

All swimmers will be asked to quickly rinse in the showers after their lesson.

We would ask you to help us maintain a safe environment by getting your child changed and exiting the building via the one-way exit in a timely manner after their lesson. We appreciate both swimmers and parents may be keen to catch up with fellow swimmers and parents please be courteous to others and adhere to the latest government advice.

All cubicles will be cleaned after each use.

When can I expect my child’s assessment to be updated?

In the first few weeks teachers will use ongoing assessment with swimmers (not recorded) and focus on aspects such as safety skills, re-capping core aquatic skills, confidence building, getting comfortable with new ways of swimming, travelling and spacing out in the water and on poolside, as well as enjoying being back in the water of course!

Once swimmers have had a few weeks to settle back in, teachers will begin to update the online portal assessments. Please don’t be alarmed if there is a drop in percentage on your child’s initial re-assessment. Swimmers will be returning with differing levels of stamina and skills to where they were previously at and it is important for teachers to have an accurate record of assessment for each swimmer so they can plan their lessons accordingly, covering the needs of each child in that group. Swimmers will be supported and encouraged at their own pace of learning by our teachers.

What if my child really struggles returning to the stage they were in?

Our main priority will be ensuring all our swimmers have a positive and safe experience returning to lessons. We will work with all swimmers to progressively build them up at their pace. As teachers and assistants are not going to be in the water to give manual support, swimmers may be asked to wear or use buoyancy and/ or teaching equipment in some situations where they previously may not have.

If you as their parent/ carer have any concerns, the co-ordinator will be happy to discuss these with you to ensure we are fully supporting your child and can allay any fears.

Who we work with:

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